Terms and Conditions
Last Updated: 15th January 2025
Important Information – Please Read Carefully
These clauses have the potential to seriously affect your interests. We highlight key terms here for your immediate attention. You are strongly advised to read the full text of these Terms and Conditions for complete understanding and legal effect.
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Age and Identity Verification (KYC/AML): You MUST be 18 years or older to register and play. We are legally required to verify your age and identity before you can access any gaming content, including demo versions, or make deposits/withdrawals. Failure to complete verification will result in account restrictions or closure.
See Section 4.2 for full details.
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Responsible Gambling & Self-Limitation: Gambling can be addictive. We provide robust tools to help you manage your play, including mandatory deposit limits (set before your first deposit), loss limits, session time reminders, and self-exclusion options (including GAMSTOP). These tools are crucial for your protection.
See Section 9 for full details.
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Customer Fund Protection: Your funds are held in segregated client accounts, separate from our operational funds. This provides a high level of protection in the unlikely event of insolvency.
See Section 5.2 for full details.
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Dispute Resolution: Should you have a complaint, we have a clear, multi-stage process for resolution, including escalation to an independent Alternative Dispute Resolution (ADR) service, IBAS, free of charge.
See Section 11 for full details.
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Game Rules & RTP: The rules for "Super Wild Cat", including its Return to Player (RTP) percentages, are clearly displayed within the game itself and on our website. RTP is a long-term mathematical expectation, not a guarantee for any single session.
See Section 6 for full details.
1. About Us – SuperWildCat Gaming Limited
Company Identification
SuperWildCat.co.uk is operated by SuperWildCat Gaming Limited, a company registered in England and Wales.
- Full Legal Company Name: SuperWildCat Gaming Limited
- Company Registration Number: 12345678
- Jurisdiction of Registration: England and Wales, United Kingdom
- VAT Registration Number: GB 987 6543 21
- Registered Office Address: Level 3, One Canada Square, Canary Wharf, London, E14 5AB, United Kingdom
Licensing and Regulation
We are fully licensed and regulated by the United Kingdom Gambling Commission (UKGC), ensuring fair, transparent, and secure gaming for all our players in Great Britain.
2. Your Eligibility to Use Our Services
Age Restriction
You must be at least 18 years old to register an Account, deposit funds, play any games (including
demo versions), or withdraw winnings on SuperWildCat.co.uk. Underage gambling is a criminal offence.
Jurisdiction
Our services are intended for players located in the United Kingdom (Great Britain). We do not accept players from other jurisdictions where online gambling may be illegal or not regulated by the UKGC.
Legal Capacity
You must have the legal capacity to enter into a binding agreement and not be subject to any self-exclusion programmes (including GAMSTOP) or other restrictions that prevent you from gambling.
3. Your Account
Account Registration
To use our services, you must register a personal Account. You agree to:
- Provide accurate, complete, and up-to-date personal information
- Keep your login credentials confidential and secure
- Notify us immediately of any unauthorised use of your Account
Account Verification (KYC/AML)
Mandatory Verification: In compliance with UKGC licensing conditions and Anti-Money Laundering (AML) regulations, we are required to verify your identity, age, and source of funds. We will attempt to verify your age and identity electronically at registration. If this is unsuccessful, you will be required to provide documentation before you can access any games, including demo versions, or deposit funds.
4. Deposits and Withdrawals
Customer Fund Protection
Fund Security: We hold all player funds in a segregated client account, separate from the company's operational funds, in accordance with UKGC requirements. This means your funds are protected in the event of insolvency. We classify this as "Medium Protection", meaning there are arrangements to ensure that customer funds are held in accounts separate from the business accounts.
Withdrawals
- Withdrawals will only be processed to the same payment method used for deposit, where possible
- All withdrawal requests are subject to our internal security checks and KYC/AML verification
- We aim to process withdrawals within 24-48 hours
- We reserve the right to refuse a withdrawal if we suspect fraud or money laundering
5. Game Rules, Fair Play, and Technical Specifications
Return to Player (RTP)
The theoretical Return to Player (RTP) for "Super Wild Cat" is as follows:
Maximum Win (Standard)
25,000x
Maximum Win (Enhanced)
50,000x
Important: RTP is calculated over millions of spins and represents a long-term mathematical expectation, not a guarantee for any individual session. Your actual results in any given session may vary significantly from the theoretical RTP.
Random Number Generator (RNG)
All our games, including "Super Wild Cat", use a certified Random Number Generator (RNG) to ensure that all outcomes are completely random and fair. Our RNG is regularly tested and audited by independent third-party agencies such as Gaming Laboratories International (GLI) and eCOGRA.
6. Responsible Gambling
Our Commitment to Responsible Gaming
SuperWildCat Gaming Limited is deeply committed to promoting responsible gambling and providing a safe environment for all our players. We offer comprehensive tools and resources to help you manage your gambling behaviour.
Mandatory Financial Limits
Required Before First Deposit: In line with UKGC requirements, all new customers MUST set financial limits BEFORE their first deposit. This includes deposit limits and loss limits. You can adjust these limits at any time, with decreases taking effect immediately and increases subject to a 24-hour cooling-off period.
Self-Exclusion
- GAMSTOP: We are integrated with GAMSTOP, the national online self-exclusion scheme. Visit GAMSTOP to register
- Direct Self-Exclusion: You can also self-exclude directly through your Account settings or by contacting our Responsible Gambling team
Support and Help Contacts
7. Dispute Resolution and Complaints
Our Complaints Process
- Stage 1: Customer Support - Contact our support team via live chat, phone +44 (0)20 3123 4567, or email [email protected]
- Stage 2: Compliance Department - Escalate to [email protected]
- Stage 3: Independent ADR - Refer to IBAS (Independent Betting Adjudication Service)
Independent Resolution: If you remain dissatisfied after our internal process, you can refer your complaint to IBAS at
www.ibas-uk.com or call +44 (0)20 7347 5883. This service is free of charge to customers.
8. Privacy Policy and Data Protection
Your privacy is paramount. We process your personal data in strict accordance with the UK General Data Protection Regulation (GDPR) and other applicable data protection laws. For complete details, please review our Privacy Policy.
Data Retention
Regulatory Requirements: Due to stringent regulatory requirements specific to the gambling industry, certain personal data, particularly related to financial transactions, KYC/AML, and responsible gambling (including self-exclusion data), cannot be automatically deleted upon request. We are legally obliged to retain this data for a minimum of 5 years following account closure.
Data Protection Officer (DPO)
For any questions regarding your personal data, contact our Data Protection Officer:
For any questions, support, or to exercise your rights under these Terms, please contact us using the details below:
Registered Address: Level 3, One Canada Square, Canary Wharf, London, E14 5AB, United Kingdom
10. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.