Contact Us

At SuperWildCat.co.uk, we are committed to providing an exceptional and secure gaming experience. Transparency, integrity, and reliable support are at the core of our operations. As a fully licensed and regulated online slot game provider, we adhere to the highest standards set by the UK Gambling Commission and Google's YMYL (Your Money Your Life) guidelines.

Below you will find all the necessary information to contact us, understand our regulatory framework, and access support resources.

Our Company Details

SuperWildCat.co.uk is operated by SuperWildCat Gaming Limited, a leading innovator in online slot entertainment, proudly bringing you games like "Super Wild Cat" in partnership with Massive Studios. Learn more about us and our commitment to excellence.

Our Leadership Team

We believe in full transparency regarding our ownership and management structure. Our dedicated team is committed to upholding the highest standards of operation and player protection.

Contact Methods

We offer multiple channels to ensure you can reach us conveniently and efficiently. Our team is dedicated to providing prompt and helpful responses.

Live Chat Support

For immediate assistance, our Live Chat service is available 24 hours a day, 7 days a week, 365 days a year. Access it directly from any page on our website by clicking the 'Chat' icon.

  • Availability: 24/7/365
  • Average Response Time: Within 30 seconds

Telephone Support

Speak directly with our support team. Please have your account details ready for faster service.

  • General Support: +44 (0)20 3123 4567
  • Finance & Payments Department: +44 (0)20 3123 4568
  • Compliance & Legal Department: +44 (0)20 3123 4569
  • Operating Hours: Monday - Friday, 09:00 - 18:00 GMT (excluding bank holidays)
  • Average Call Waiting Time: Less than 20 seconds (80% of calls answered)

Email Support

For detailed enquiries or non-urgent matters, please use our departmental email addresses. We aim to respond to all emails within our guaranteed service level agreements (SLAs).

Email Response Times:
  • Urgent Queries (e.g., withdrawal issues, account access): Within 2 hours
  • General Enquiries: Within 24 hours

Contact Form

You may also submit your query using our structured contact form, available within the 'Help' or 'Support' section of your account portal. This ensures all necessary information is captured for a swift resolution.

Licensing & Regulation

SuperWildCat Gaming Limited is fully licensed and regulated by the United Kingdom Gambling Commission (UKGC), ensuring fair, transparent, and secure gaming for all our players.

Responsible Gambling

We are deeply committed to promoting responsible gambling and providing support for players who may need it. We offer tools for self-exclusion, deposit limits, and time-outs. Learn more about our responsible gambling policies. For assistance or information, please contact our dedicated team or the organisations below:

Dispute Resolution & Complaints

We aim to resolve any concerns swiftly and fairly. If you have a complaint, please follow our internal complaints procedure:

  1. Stage 1: Contact our Customer Support team via Live Chat, phone, or [email protected]. We will acknowledge your complaint within 24 hours and aim to provide a resolution within 8 business days.
  2. Stage 2: If you are not satisfied with the resolution, you may escalate your complaint to our Compliance Department via [email protected]. We will review your case and provide a final response within 15 business days.
  3. Stage 3 (Alternative Dispute Resolution - ADR): If you remain dissatisfied after exhausting our internal complaints procedure, you have the right to refer your complaint to an independent Alternative Dispute Resolution (ADR) entity. We use:
    • The Independent Betting Adjudication Service (IBAS): www.ibas-uk.com | Telephone: +44 (0)20 7347 5883

    IBAS acts as an impartial adjudicator on disputes that arise between licensed gambling operators and their customers, free of charge to the customer.

Trust & Security Certifications

Your trust and security are paramount. We employ industry-leading technologies and undergo regular audits to ensure the integrity and fairness of our games and the security of your data.

eC
eCOGRA Certified
Independent verification of fair and responsible gaming practices. View our eCOGRA certificate
GLI
Gaming Laboratories International (GLI) Certified RNG
Our Random Number Generator (RNG) is regularly tested and certified by GLI to ensure fair and unpredictable game outcomes. Learn more about GLI
ISO
ISO/IEC 27001 Certified
Demonstrates our commitment to information security management.
PCI
PCI DSS Compliant
Adherence to the Payment Card Industry Data Security Standard for secure handling of payment information.
SSL
SSL Encryption
Our website uses advanced SSL (Secure Socket Layer) encryption to protect your personal and financial data.
SF
Segregated Player Funds
All player funds are held in a segregated client account, separate from the company's operational funds, in accordance with UKGC requirements. This ensures your funds are protected in all circumstances.

Industry Associations

SuperWildCat Gaming Limited is a proud member of key industry associations, demonstrating our commitment to best practices and a regulated environment:

Financial Transparency

We are committed to financial transparency, including:

Interrupted Game Handling

In the event of an interrupted game, we ensure player protection and fair resolution. You can also try our demo version or learn about our free spins offers to experience uninterrupted gameplay. For more information about our terms and conditions, please visit our dedicated page.

Resume on Reconnect
Games interrupted due to connection issues will resume from the point of interruption upon reconnection.
Winning Rounds Replay
You can review the outcome of any interrupted winning rounds in your game history.
Auto Credit
Bets on unfinished games will be automatically credited to your account after 1 day if not resumed.
Void After
Unfinished games will be voided after 30 days, with all stakes refunded.
Refund Policy
Any unfinished bets will be fully refunded in accordance with our terms and conditions.